HHBTA

Hayden Health & Beauty Training Academy



Our courses

To find out more about the wide range of courses HHBTA offer visit our courses page.


Terms & conditions

Conditions of booking courses

  • To enrol on one of our courses you must either pay in full or a non refundable 50% deposit of the course cost and the remainder to be paid 21 days before the course start date.

  • Deposits and course payments are non refundable and non transferable.

  • Failure to attend a confirmed course will result in the loss of any payments made for that course.

  • In the event of a genuine reason for cancellation (proof may be requested) a HHBTA request for transfer may be considered at the discretion of HHBTA-UK Ltd.

  • If a transfer request is granted an administration fee of £25.00 per course will be charged.

  • All bookings must be made in advance.

  • Bookings will be confirmed on receipt of full payment.

  • Use of kits/products/models are as stated in the course details.

  • We cannot be held responsible for costs or loss of earnings due to course cancellations.

  • We regret no refunds will be given should you cancel your course.

  • HHBTA reserves the right to decline applications.

  • All information and prices are correct at the time of print, however, details may be subject to change.

  • In the event of HHBTA cancelling a course (due to staff sickness, low student numbers etc) we will offer another set of dates or a full refund.

  • In the event of a failed written paper and/or practical assessments (where relevant) one may be taken free of charge subject to availability.

Conditions of purchasing products

The following conditions are accepted by both buyer and seller.

All products and product information available on this web site are intended for use by qualified professionals only. Customers should be competent in using the products sold on this website. HHBTA will not be held responsible for any injury or damages to users of our products. It is your responsibility to ensure that you are insured for products that you are using.

Please read the terms and condition carefully and do not hesitate to contact us if you require further information or clarification. If you do not accept these terms and conditions, please discontinue your purchase.

  • Definition
    In these terms and conditions "the Seller" or "the Company" means HHBTA, and "the Buyer" means the Purchaser of goods from the Seller under these terms and conditions. These terms and conditions shall apply to every order for the purchase of goods made between the Seller and the Buyer to the exclusion of any other terms and conditions that the Buyer may wish to rely upon.

  • The Contract between us
    A binding contract for the sale and purchase of goods between you and us will only come into effect when we issue to you confirmation of order and an order reference number to the e-mail address provided by you on the registration form. We are not obliged to accept any order(s) you submit.

  • Prices
    Are correct but are subject to alteration without prior notice.

  • Payment
    Payment is due to the Company in full, prior to despatch of goods if a credit arrangement is not agreed beforehand. Payment is due in full 30 days from date of invoice where a credit agreement exists. Further orders will not be dispatched whilst a balance is outstanding & a 5% charge will apply. Time for payment is of the essence.

  • Overdue accounts
    After 40 days a surcharge of 5% will be charged on the gross amount overdue levied on a daily basis.

  • Claims
    Claims for loss or damage to goods in transit cannot be accepted unless the Company is advised within 48 hours of receipt of goods in the case of damage. The Company must be informed in writing within 14 days of date of invoice in the case of loss. The Company will not entertain claims made outside the stated time limits.

  • Returned goods
    When goods have been ordered are not as expected, the Company may agree to their return on the following conditions:

    • A request must be made to HHBTA, within 48hrs of receipt of goods.

    • Ensure that any product you have bought is in original condition,
      unworn or unused and sent back to us with its original packaging.

    • Refunds to a credit card, debit card or by via paypal will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.

    • Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier as the Company accepts no responsibility for lost parcels.

    • Goods which are given free, as part of an offer, are not exchangeable or refundable, unless the full offer is returned, subject to normal conditions.

    • Faulty goods returned for testing can take up to 30 days.

    • Special non-standard items cannot be returned.

    • Certain products cannot be returned for hygienic reasons.

    Your Statutory Rights are not affected.

  • Cancellation
    Prior to despatch, cancellation will only be accepted on the following terms:

    • 10% handling charge will be applied to standard items.

    • Special non-standard items such as specialised equipment or salon wear cannot be cancelled and payment must be made in full.

    Cancellation after dispatch cannot be accepted.

  • Alterations
    Any modifications to orders must be confirmed in writing by the Buyer and agreed in writing by the Company.

  • Delivery

    • Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address.

    • Delivery times are quoted in good faith. HHBTA can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at time of order, a note will be left to advise if your order has been returned to the depot.

    • All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order Normal delivery days are Monday to Friday.

  • Tax and other charges
    We charge UK VAT at 20% on all orders. For orders outside the UK - All local customs, excise, value added and import taxes are your responsibility and we will not pay these charges. In addition, we will not be responsible for any costs, fines, taxes or duties incurred as a result of goods being seized outside the United Kingdom. We will not provide any refunds or credit notes in these circumstances.

  • Product descriptions
    In describing the Products available on our web site we attempt to be as accurate as possible. HHBTA, however, does not warrant that Products descriptions or other content of this web site is accurate, complete, reliable or error-free. If a Product offered by us is not as described, your sole remedy is to return the Product in an unused condition in accordance with the provisions detailed in our ‘Returned Goods’ section.

  • Your account
    If you use our web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and all passwords. To place an order on this web site, you must be a trading entity (or a professional beauty therapist or hairdresser) (over the age of 16 years) otherwise you are not entitled to complete the on-line registration form required to place an order. We reserve the right to refuse service, terminate accounts or cancel orders at our sole discretion. We will deliver the goods ordered by you to the address given by you for delivery on the on-line registration form at the time of your order and by whatever means we reasonably consider appropriate.

  • Guarantee
    All items are subject to the manufacturer’s warranty and warranty conditions. Certain restrictions apply, please ask for more details. Failure to comply with the warranty conditions will invalidate your ability to rely upon the guarantee. Where a claim on guarantee is made it must be accompanied by the original receipt of purchase. All warranties’, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from all orders for goods supplied by the Seller to the Buyer. The Company does not attempt to exclude its liability for death or personal injury caused by its negligence or for fraudulent misrepresentation.

  • Retention of Title Clause

    • The risk in all goods passes to the Buyer upon delivery but title in the goods remains vested in Seller, and shall only pass from the Seller to the Buyer upon full payment being made of all sums due on whatsoever account or grounds to the Seller.

    • The Buyer agrees that prior to the payment of the whole price of the goods, the Seller, or appointed agents may enter the Buyer’s premises to collect such goods should the Seller request. Prior to such payment, the Buyer shall keep the goods separate and identifiable for this purpose, and shall return the goods to the Seller should the Seller request.

  • Liability and Limitations

    • The Buyer warrants that the goods will be used for professional use only.

    • Goods are sold on the understanding they will be used for their intended purpose. No responsibility will be accepted by the Company for the misuse of equipment, furniture or products by trained or untrained personnel.

    • The Company shall have no liability to the Buyer for damage to goods caused by incorrect installation by the Buyer or its agents or if the goods have been tampered with or have had parts added to them which are not original and/or have not been authorised by the Company or the manufacturer.

    • The Company is not liable for damage to goods caused by normal wear and tear.

    • Fragile items (e.g. glass or mirror) and/or consumable items (e.g. neon lights and bulbs) should be inspected immediately upon receipt and any defects should be notified to the Seller within 48 house of receipt. Failure to do so will invalidate the Buyer’s warranty rights for these components.

    • The Company’s total liability for any claims howsoever arising shall not exceed the price of the goods supplied by the Company to the Buyer which are the subject matter of that claim.

    • The Company shall not be liable for any indirect or consequential loss (including but not limited to loss of business and/or loss of goodwill) whether the loss arises from the Company’s negligence or breach of duty in contract or in any other way.

  • General

    • All goods are subject to availability.

    • The Company reserves the right to refuse any order or application for credit.

    • The Seller and Buyer do not intend that any of these terms and conditions shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person other than the Seller and Buyer or any company within the Seller’s group of companies.

    • The Seller may assign its rights under these terms and conditions. The Buyer has no reciprocal rights of assignment.

    • Any dispute or claim shall be governed by and construed in accordance with English law and the Seller and Buyer agree to submit to the exclusive jurisdiction of the English courts.

All written communication, including notices, should be addressed to Hayden Training Group Customer Service Department, 3B-1, Avionics House, Kingsway Business Park, Newhaven Road, Quedgeley, Gloucester, Gloucestershire, GL2 2SN United Kingdom – 01452 729082 customerservice@hhbta.com.