HHBTA

Hayden Health & Beauty Training Academy



How to book

Payments can be made securely online through PayPal (note a PayPal account is not required). The following credit/debit cards are accepted:Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron credit/debit card logos For telephone bookings please call us on 01452 729082 where you can also arrange payment by bank transfer, cheque or cash.


Customer Service NVQ Level Three - HOME STUDY

Book nowCourse overview

Customer Service NVQ Level Three - HOME STUDY
  • Duration: 280 GLH
  • Entry level: level two required
  • Model required: No
  • Cost: £800.00 (inc. VAT)

NVQs

This course is also available as an NVQ. View the list of NVQ courses for more information including prices for 2010-2011.

Course syllabus

  1. HOME STUDY
  2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
  3. Demonstrate understanding of customer service
  4. Demonstrate understanding of the rules that impact on improvements in customer service
  5. Organise the delivery of reliable customer service
  6. Improve the customer relationship
  7. Maintain and develop a healthy and safe customer service environment
  8. Plan, organise and control customer service operations
  9. Review the quality of customer service
  10. Build and maintain effective customer relations
  11. Deliver seamless customer service with a team
  12. Deliver reliable customer service
  13. Deliver customer service on your customerís premises
  14. Recognise diversity when delivering customer service
  15. Deal with customers across a language divide
  16. Use questioning techniques when delivering customer service
  17. Deal with customers using bespoke software
  18. Maintain customer service through effective handover
  19. Deliver customer service using service partnerships
  20. Resolve customer service problems
  21. Deliver customer service to difficult customers
  22. Lead a team to improve customer service
  23. Gather, analyse and interpret customer feedback
  24. Monitor the quality of customer service transactions
  25. Implement quality improvements to customer service
  26. Plan and organise the development of customer service staff
  27. Develop a customer service strategy for a part of an organisation
  28. Manage a customer service award programme
  29. Apply technology or other resources to improve customer service
  30. Lead a team to improve customer service
  31. Gather, analyse and interpret customer feedback
  32. Monitor the quality of customer service transactions
  33. Implement quality improvements to customer service
  34. Plan and organise the development of customer service staff
  35. Develop a customer service strategy for a part of an organisation
  36. Manage a customer service award programme
  37. Apply technology or other resources to improve customer service

Accreditation

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

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Booking dates

Date Days Venue  
03/04/2018 280 GLH Gloucester, HHBTA Academy HQ Book
16/07/2018 280 GLH South Moulton, North Devon Book
16/07/2018 280 GLH Gloucester, HHBTA Academy HQ Book
22/10/2018 280 GLH Gloucester, HHBTA Academy HQ Book