HHBTA

Hayden Health & Beauty Training Academy



How to book

Payments can be made securely online through PayPal (note a PayPal account is not required). The following credit/debit cards are accepted:Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron credit/debit card logos For telephone bookings please call us on 01452 729082 where you can also arrange payment by bank transfer, cheque or cash.


Customer Service NVQ Level Two - HOME STUDY

Book nowCourse overview

Customer Service NVQ Level Two - HOME STUDY
  • Duration: 192 GLH
  • Entry level: none entry level
  • Model required: No
  • Cost: £600.00 (inc. VAT)

NVQs

This course is also available as an NVQ. View the list of NVQ courses for more information including prices for 2010-2011.

Course syllabus

  1. HOME STUDY
  2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF,
  3. Communicate using customer service language
  4. Follow the rules to deliver customer service
  5. Maintain a positive and customer-friendly attitude
  6. Deal with customers face to face
  7. Deal with incoming telephone calls from customers
  8. Make telephone calls to customers
  9. Deal with customers in writing or electronically
  10. Use customer service as a competitive tool
  11. Organise the promotion of additional services or products to customers
  12. Build a customer service knowledge set
  13. Adapt your behaviour to give a good customer service impression
  14. Recognise diversity when delivering customer service
  15. Deal with customers across a language divide
  16. Use questioning techniques when delivering customer service
  17. Deal with customers using bespoke software
  18. Deliver customer service to difficult customers
  19. Monitor and solve customer service problems

Accreditation

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

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Booking dates

Date Days Venue  
13/11/2017 192 GLH Gloucester, HHBTA Academy HQ Book
12/01/2018 192 GLH Gloucester, HHBTA Academy HQ Book
03/04/2018 192 GLH Gloucester, HHBTA Academy HQ Book
16/07/2018 192 GLH South Moulton, North Devon Book
16/07/2018 192 GLH Gloucester, HHBTA Academy HQ Book
22/10/2018 192 GLH Glynneath, Wales Book
22/10/2018 192 GLH Gloucester, HHBTA Academy HQ Book