HHBTA

Hayden Health & Beauty Training Academy



How to book

Payments can be made securely online through PayPal (note a PayPal account is not required). The following credit/debit cards are accepted:Visa, MasterCard, American Express, Maestro, Switch, Solo, Visa Delta and Visa Electron credit/debit card logos For telephone bookings please call us on 01452 729082 where you can also arrange payment by bank transfer, cheque or cash.


Customer ServIce NVQ Level one - HOME STUDY

Book nowCourse overview

Customer ServIce NVQ Level one - HOME STUDY
  • Duration: 153 GLH
  • Entry level: none entry level
  • Model required: No
  • Cost: £500.00 (inc. VAT)

NVQs

This course is also available as an NVQ. View the list of NVQ courses for more information including prices for 2010-2011.

Course syllabus

  1. HOME STUDY
  2. YOUR WORK BOOK WILL BE EMAILED TO YOU SO YOU CAN PRINT OFF, WE CAN PRINT AND POST TO YOU BUT THERE WILL BE A £10 CHARGE
  3. Communicate using customer service language
  4. Follow the rules to deliver customer service
  5. Maintain a positive and customer-friendly attitude
  6. Deal with customers face to face
  7. Deal with incoming telephone calls from customers
  8. Make telephone calls to customers
  9. Adapt your behaviour to give a good customer service impression
  10. Communicate effectively with customers
  11. Give customers a positive impression of yourself and your organisation.
  12. Promote additional services or products to customers
  13. Process information about customers
  14. Live up to the customer service promise
  15. Make customer service personal
  16. Do your job in a customer friendly way
  17. Deliver reliable customer service
  18. Deliver customer service on your customerís premises

Accreditation

All our courses carry CPD points.

Once you have completed the course successfully, you will receive an accredited certificate, allowing you to gain insurance and start up your new business. This course is accredited by the following organisations:

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Booking dates

Date Days Venue  
13/11/2017 153 GLH Gloucester, HHBTA Academy HQ Book
12/01/2018 153 GLH Gloucester, HHBTA Academy HQ Book
03/04/2018 153 GLH Gloucester, HHBTA Academy HQ Book
16/07/2018 153 GLH Gloucester, HHBTA Academy HQ Book
22/10/2018 153 GLH Gloucester, HHBTA Academy HQ Book